REAL-TIME CUSTOMER FEEDBACK
MAKE YOUR STAFF MORE ACCOUNTABLE
Manager is able to correct the issue
before customer leaves the premise
Lets you listen to the voice of your customers.Read More
Tells you how customers feel about customer service BEFORE they leave the business.Read More
Learn from your customers the aspects of service that need improvement.Read More
Creates a list of all your customers that can be used for marketing.Read More
Receive customer feedback in real time. It’s simple.
Use it from your desktop, laptop, tablet or smartphone.
The App will feature and promote your brand.
Customers can give text, audio or video reviews. The reviews can be shared on social media.
It is the most cost-effective, efficient way to stay on top of how your customers feel about your customer service. And let’s face it, the only differentiator in business today is customer service.
About 88 % of consumers trust online reviews as much as they trust a personal recommendation! And if you have many positive reviews, Google will rank you higher.
Google will recognize your best reviews and display them on Search Engine Results Page (SERP)
Real people and their voices are more compelling than text reviews.
Seeing is believing, real people with their family and friends create the most compelling reason to come to your business.
Know Your Brands' Promoters and Detractors. Convert Promoters to Advocates!
Daily, Weekly or Monthly reports on all reviews to your Inbox.
You can change the text on all screens of the mobile app to appeal to your customers.
Send coupons or just plain Thank You to your customers automatically.
Know which social channels like Facebook, Pinterest etc. are most popular among your customers.
Learn what is working and not working across different stores. Use that insight to improve all locations.
I was able to identify unhappy customers for my restaurant before they left our premises and my manager called them and converted them happy customers. I can’t even put the value on it. Also, this has been the most cost effective solution with reviews on our website that helped us with search rankings as well.
This has been a great tool for my clients to connect with their customers by having a database of everyone who comes to their retail outlets. The dashboard is very user friendly and I am able to schedule reports for them to everything comes to their Inbox. The negatives reviews have gone down by 50% in the first 2 months which is amazing!!
There are a lot of fake reviews out there and people don’t know what to trust. The audio and video reviews cannot be faked and they are truly authentic. It took only a couple of minutes to do the review, so customers loved it!! Great job at keeping it simple.